I'm having trouble logging in: Lost / Forgotten Username or Password; 'Invalid Login Credentials'

Login trouble is most often encountered by entering a username / password combination that is incorrect. Usernames are NOT case sensitive, but passwords ARE case sensitive. Please make sure you are typing in your chosen or assigned username, coupled with your correct password (case sensitive and with no spaces).

A password can be reset at any time by clicking on the blue 'forgot' link right on the login page


Username Recovery: When you receive the password reset confirmation e-mail (see above), the username on the account will be listed first thing.

If you're still running into difficulty after following the above steps, browser cookies could be causing the trouble; please try logging out completely and re-logging in: vidswap.com/logout

If nothing seems to work, please email support@vidswap.com and specify which account you need help with. The VidSwap team can reset it, if necessary.

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